Warranty Request
Warranty Claims Policy
At Charged Cycle Works, we are committed to providing high-quality products and support. Warranty coverage is provided by individual manufacturers, and claim procedures vary by brand. Please review this page carefully before submitting a warranty claim.
IMPORTANT – PLEASE READ
- Charged Cycle Works ONLY processes warranty claims for the brands listed below.
- All other brands must be handled directly through the manufacturer.
- Claims submitted for unsupported brands will be rejected.
Brands Handled by Charged Cycle Works
- Charged Cycle Works (Charged-branded products)
- Electric Motion
- UBCO
- Arctic Leopard
Labor & Diagnostic Fees
Labor is not covered in most warranty claims. Manufacturers may replace defective parts when approved, but they do not reimburse Charged Cycle Works for diagnostic or repair labor.
- All labor charges are the responsibility of the customer
- A $99 diagnostic fee applies for warranty inspections (local customers only)
- Additional labor charges apply for work exceeding 1 hour
- Do not submit a warranty claim if you do not agree to these terms
Step 1: Identify the Brand
Determine which brand or product line your item belongs to. Most warranties are handled directly through the manufacturer unless the brand is listed above as supported by Charged Cycle Works.
Step 2: Manufacturer Warranty Information
| Brand | How to Submit a Claim |
|---|---|
| Arctic Leopard | Submit Arctic Leopard Warranty Form |
| Formula Products | Submit Formula Products Warranty Form |
| EBMX | See EBMX Warranty section below |
| Eride Pro | Submit Eride Pro Warranty Form |
| NAB Batteries | Contact NAB Batteries Directly |
| Ewatt Batteries | Submit Through Charged Cycle Works |
| Ventus Electric Motorcycles | Submit Ventus Warranty Form |
| Zero Motorcycles | support@zeromotorcycles.com |
| Stark Future | Contact Stark Support |
| Warp 9 Racing | Submit Warp 9 Warranty Form |
| Sirris Suspension | Contact Sirris Suspension |
| Prickly Motorsports | support@pricklymotorsports.com |
| Torp | Torp Support Form |
EBMX Warranty & Technical Support
EBMX products follow a dealer-first support process. Charged Cycle Works will assist customers directly whenever possible and coordinate with EBMX when escalation or warranty evaluation is required.
Step 1: Contact Charged Cycle Works
If you purchased your EBMX product from Charged Cycle Works, please contact us first. We will assist with troubleshooting and determine whether escalation to EBMX is required.
👉 Submit a Charged Cycle Works EBMX Support or Warranty Request
Step 2: EBMX Technical Support Ticket
If further technical review is required, cases may be escalated through EBMX’s official technical support system.
👉 EBMX Customer Troubleshooting Ticket
Warranty Evaluation & Repairs
- Most EBMX warranty items require inspection and bench testing
- Warranty eligibility is confirmed by EBMX prior to replacement or repair
- Motor warranty repairs are handled by EBMX
- Battery warranty claims must be approved through the battery manufacturer
Step 3: Submit a Charged Cycle Works Warranty Claim
For Charged Cycle Works branded products or supported brands without a manufacturer claim form, submit your warranty request below:
👉 Submit a Charged Cycle Works Warranty Claim
Please include:
- Proof of purchase (order number or invoice)
- Clear photos of the issue
- Serial number or VIN (if applicable)
- Description of the issue and usage conditions
Warranty Limitations
- Normal wear, misuse, accidents, and unauthorized modifications are not covered
- Shipping costs may be the responsibility of the customer
- All warranty approvals are subject to the manufacturer's discretion
- Items sent without an approved RMA will be returned to the sender
Need Help?
If you are unsure how to proceed or cannot find the correct warranty form, contact us:
📧 support@chargedcycleworks.com
📞 (801) 449-1050 Ext. 904