Contact Us
Questions about a product, an existing order, or your next repair? Choose an option below to reach the right team.
Need help quickly? Start with chat.
Chat is the fastest way to reach our team. Open the chat in the bottom-right corner of the website for general questions or time-sensitive requests, including order changes and cancellations.
General Questions
Need help choosing a product or have a general question? Start a chat, send us an email, or give us a call.
Existing Orders
Have a question about an order you placed? Email our order support team and include your order number so we can help.
This inbox is for existing orders only. For time-sensitive changes or cancellations, please use chat.
Free 15-minute sessions
Remote Technical Support
Purchased a product from Charged Cycle Works and need technical help? Book a free 15-minute remote session with our team to ask questions and troubleshoot your product.
Utah Service Center
Need hands-on help with your bike? Visit our service department page to learn about service and repairs at our Utah shop.
Returns
Start your return through our returns portal to request a Return Merchandise Authorization (RMA). Once your request is approved, you will receive instructions for returning your item.