Technical Support for EBMX Products

Technical Support for EBMX Products only!

If you have a question, please just call. We have a team of rider support agents ready to help. If your question is X-9000 related, please also utilize the EBMX X-9000 Controller Group on Facebook. A QR code link to the group is on the card inside your box, or follow this link.

Some brief instructions and advice for when you first receive your EBMX battery:

  • Please fully charge your battery before installing into your bike. 
  • Please install the battery clip that will come with your package and carefully place the new battery into the frame. It will fit, but it will be a tight squeeze. You do not need to force it. 
  • Please review the Battery Function Diagram

Battery Function Diagram

Have an EBMX 60v Talaria battery and your % is not showing correctly? Here's a way to sync the battery % with your oem EggRider display: VIDEO

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E Ride Pro installation video

If you are having issues with your E Ride Pro not turning on, the fix is quite simple.

 

Before contacting EBMX, please email support@chargedcycleworks.com for immediate resolution. 99% of our support tickets are very easy to resolve.

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